A front desk staff.

Withdrawals & Refunds

Learn how to withdraw from an activity or request a refund.

How to withdraw from an activity

  • Log into your MySurrey Account.
  • Select the person registered in the activity you wish to withdraw from.
  • Scroll down to Schedules.
  • Select the person enrolled.
  • Switch to List View.
  • Click Action next to the activity you wish to cancel.
  • Click Withdraw.

If a registration was made with a credit card on your account, refunds will be provided back to your credit card.

Recreation Surrey Pass

To withdraw from your annual or monthly Recreation Surrey pass for a $5 withdrawal fee, or to request a freeze on your annual Recreation Surrey pass:

  • Call 604-501-5100, Monday to Friday, 8:30am to 4:30pm.
  • Visit a front desk at any recreation facility.

Annual Recreation Surrey Pass

  • You can freeze your annual pass one time per calendar year for up to three months.
  • If you are on a monthly payment plan and you withdraw from your annual pass, future monthly payments will stop.
  • If you paid for your annual pass in full, you will receive a refund for only the remaining unused amount.
  • Refunds will not be provided for previous usage of an annual pass.

Withdrawal fees for registered programs

There is a $5 withdrawal fee for registered programs valued under $250 if you withdraw within seven days of the program start date. For programs valued over $250, the fee is $25. After programs costs are committed, the extra fees for committed costs are not refundable.

Exceptions: 

Certain third-party operators who run activities may have different cancellation policies.

Request a refund or credit

  • Call 604-501-5100, Monday to Friday, 8:30am to 4:30pm.
  • Visit a front desk at any recreation facility.

Give as much notice as possible

We understand life gets busy. If you need to withdraw from a program, please give as much notice as possible so other available patrons can register.

No-show policy

If you are registered for a drop-in activity and do not show or withdraw at least one hour before the start time of the activity, a no-show will be logged on your account. Once you have three no-shows logged on your account, you will not be able to use your membership for one week.