A lineup of snow ploughs at the Ops Centre

Learn about the City's snow and ice removal process and what you can do to keep your neighbourhood safe.

The City of Surrey has 4,500 lane kilometers of road and our crews work hard to prepare and maintain roads for winter conditions.

Take a look through some of our services and resources so you're prepared for this winter.

Snow & Ice Removal Priorities

There are 3 priorities of roads:

  • Priority 1: First priority for snow removal. This includes high volume arterial, major collector roads and steeply graded roads.
  • Priority 2 : Second priority for snow removal. This includes all secondary roads within residential areas and access roads to long term care facilities.
  • Priority 3: Third priority for snow removal. This includes all remaining roads not included as Priority 1 or 2. These roads will be addressed in a systematic manner starting with more significant roads, hill areas, and identified problem locations.

Priorities Map

View the Snow and Ice Priority Routes Map to learn about the road priorities in Surrey.

Look up a road near you:

    See Where Plows are Working

    Residents can follow winter equipment to better plan their travel and identify approximate time frames within which an area was last serviced using the Surrey Snow Plow Tracker.

    View road conditions via real-time, live-streaming traffic cameras.

    Report a Snow or Ice Problem

    Include exact location when reporting the snow or ice problem:

    Online: Report a Problem

    Call: 604-591-4152

    Report Un-shovelled Sidewalks

    Include exact location when reporting un-shovelled sidewalks:

    Online: Report a Problem

    Call: 604-591-4370

    How Residents Can Help

    Help your neighbours

    Give your neighbours a hand shoveling snow, especially if they are seniors or have limited mobility. Ask friends or neighbours for help if you are unable or away.

    Shovel snow onto your lawn, not the street

    Shovelling snow onto the street creates more work for snow plows, slowing down the clearing process.

    A snow plow pushes snow to the right road-edge of the street and cannot carry snow away. Unfortunately, this means that sometimes snow may be pushed back onto your driveway or sidewalk, even if you have already shoveled it. If this happens to you, please shovel the snow onto your lawn to keep the streets and sidewalk clean and safe for your neighbours and other drivers.

    If you have a fire hydrant in front of your home, please clear the snow around it for easy emergency access.

    Keep curb free from debris and bins

    Remove any waste collection carts off roadways where snow plowing may take place. Clear your carts of snow and ice to make pick-up easier and more efficient. Check the collection schedule for notices about delayed collection.

    Clear catch basins

    Help keep catch basins free of debris and snow, especially during melting conditions. Blocked catch basins may result in excess buildup of water along the road area. This could become dangerous if it freezes and may also result in flooding of nearby properties.

    Park Off-Street

    Avoid parking on the street to allow plows and salt trucks room to safely clear streets. Park your vehicle in your driveway or along the same side as your neighbours, if possible.

    Talk to your neighbours about all parking on one side of the road. Keeping one side curb free allows for better snow plow access. It also helps avoid possible snow pileup on your car from the snow plow.

    Keep Sidewalks Clear

    Clear sidewalks make winter walking safer for everyone. Be a good neighbour and clear snow from sidewalks around your property before 10am after a snowfall.

    If you do not clear your sidewalks, you may be fined under City of Surrey’s Highway and Traffic Bylaw:

    • Business: $75 per day
    • Residential: $50 per day

    If a business or resident is reported for unshoveled sidewalks, they will be issued a notice. If they do not do this within the set time period they will be fined.

    Ice Control & Snow Removal Plan

    We know how important it is for residents to get to where they want to go safely and winter conditions add an extra challenge. The Ice Control and Snow Removal Plan outlines how crews will respond to snow and ice before, during and after snowfall.

    Equipment

    There are 73 total units of equipment outfitted for winter maintenance ready to anti-ice roads and clear snow, an industry-leading salt supply of 17,000 metric tons and street crews of hundreds of personnel prepared to respond.

    This includes:

    • 23 dump trucks
    • 28 one-tonne trucks
    • 4 graders
    • 16 brine units
    • 2 sidewalk plows

    Surrey’s winter maintenance program uses state-of-the-art technologies, such as the Road Weather Information System, Traffic Camera Network, Global Positioning Satellite (GPS) and Turn-by-Turn Route Assistance, all working together to create the strongest municipal snow fighting network in the province.

    Predictive Forecasting

    We work with a meteorologist to forecast patterns for Surrey’s various micro-climates and follow weather reports 24/7. Our Road Weather Information System gives us additional information using remote sensing equipment at various sites throughout the city providing air and road temperatures as well as surface grip, allowing us to dispatch resources according to specific conditions.

    Snow Plowing

    When it snows our crews will clear roads based on road priority. Depending on the severity of the snow, our crews operate on a 24-hour cycle.

    Anti-Icing Program (Road Brining)

    Starting in early November, crews pre-treat dry road surfaces of major arterial roads with liquid salt brine upon forecasted snow or icy conditions. This places a protective anti-icing skim coat on the pavement surface prior to a winter event, making it difficult for ice to form on the roadway and easier for plows to remove snow once it falls.

    Partner Contacts:

    We work together with other local governments to care for our streets. When there's snow, our partners care for:

    Highway 10, 15, 17:
    Mainroad Contracting

    Golden Ears Way/ Golden Ears Bridge:
    Miller Capilano

    Transit:
    Translink

    School property:
    Surrey Schools

    Winter Driving Tips:
    ICBC